
State Farm® Insurance Agent Brian Burklow
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
K White
June 25, 2025
"Over the years I've considered shopping around and have done so, maybe once or twice but I keep it easy and stay with this State Farm office for myself and my family's needs. Courtney is a delight to work with and is always great at responding and answering any questions I have for myself or my parents. She's honest, kind and ensures you fully understand your policy. 10/10 reccomend"
"Thank you for sharing your experience with us. It's wonderful to hear that Courtney has been able to assist you and your family so effectively. We strive to provide honest and clear communication, and it's great to know that Courtney has made a positive impact. Your recommendation means a lot, and we're grateful for your continued trust in our office."
Peaceful Arrangements
June 7, 2025
"For me it's the agent that matters most, in my case I got a call with a quote which was double than Geico and I made my mind up thats who I'll get a car policy from.Till I recognized how nice Jesse was and what a customer service she provided. Knowing because I told her I will go with Geico she still answer my questions needless to say I told her I need you on my team and sign me up I'm paying double and staying with you. No she did not sell me on it I've made a desicion to be with them because of how our conversation went. Thank you Jesse!"
"Thank you for sharing your experience with us. It's wonderful to hear how Jesse's exceptional customer service influenced your decision. We truly value the relationships we build with our customers and are delighted that Jesse made such a positive impact. Your trust and decision to stay with us, even when faced with other options, mean a lot. If you have any more questions or need further assistance, we're here to help."
susan baker
June 6, 2025
"Tracey is always a pleasure to work with. I just reinstated my policy with State Farm and I’ve worked with her several times. She’s always polite always has an answer to my question and giveshelpful tips."
"Thank you, Susan, for sharing your positive experience. It's wonderful to hear that Tracey has consistently provided you with excellent service and helpful advice. We appreciate your trust in us and are delighted to have you back with State Farm. Your feedback is invaluable, and we look forward to continuing to meet your insurance needs."
Khadissa Mcsheene
May 31, 2025
"Jessie was really sweet, she had a very welcoming tone and made the process very easy! Highly recommend!"
"Thank you, Khadissa, for sharing your experience with us! It's wonderful to hear that Jessie made the process easy and welcoming for you. Your recommendation means a lot, and we're glad to have been able to assist you. If there's anything else you need, feel free to reach out."
Brett Hendon
May 23, 2025
"Fast and friendly service. Always pleasant to deal with and the staff takes care of your issues promptly.."
"Thank you, Brett, for sharing your experience with us. We're delighted to hear that you found our service fast and friendly. Our team is committed to providing prompt assistance and ensuring a pleasant experience for our customers. Your feedback is greatly appreciated."
Meredith Davison
May 22, 2025
"Michelle went above and beyond her duty to make sure I understood my policy. Thank you Michelle."
"Thank you, Meredith, for sharing your experience with us. It's wonderful to hear that Michelle was able to assist you so effectively and ensure you had a clear understanding of your policy. Your feedback is greatly appreciated and will be shared with Michelle and the team. We're committed to providing excellent service and are delighted to know we met your expectations."
LB
May 20, 2025
"Courtney is always a pleasure to speak with. She is knowledgeable and prompt. I called today because I planned to go elsewhere for a quote, but Courtney and I found a way to save me money, thus canceling the need to seek coverage elsewhere. As I mentioned to her, I am not a fan of change, and I really prefer to stay with State Farm, especially since I've been with them for well over 10 years. I'm so glad that she and State Farm were able to meet my expectations."
"Thank you for sharing your experience. It's wonderful to hear that Courtney was able to assist you effectively and help you find a solution that met your needs. We truly value your loyalty over the years and are delighted to know that you prefer to stay with us. Your satisfaction is important, and we're glad we could meet your expectations. If there's anything else you need, feel free to reach out."
Jose Duran
April 30, 2025
"Courtney was really helpful in addressing my insurance needs. She really went out of her way to explain everything with my policy. Thank you Courtney"
"Thank you for sharing your experience, Jose. It's wonderful to hear that Courtney was able to assist you so effectively with your insurance needs. We appreciate your feedback and are glad to know that everything was clearly explained. Your satisfaction is important to us, and we're here to help whenever you need."
Lunchbox
April 29, 2025
"If you have ANY questions or need help with insurance in all forms Courtney is the person to talk to!!! She is very very good at her job and will help you with whatever insurance needs you have. She has helped me for years now and I have zero complaints!! Brian……Listen……Whatever you are paying her. Go ahead and bump it up. Courtney rocks!! 🤘"
"Thank you so much for sharing your experience! It's wonderful to hear how Courtney has been able to assist you with your insurance needs over the years. Your kind words and recognition of her dedication mean a lot to us. We truly appreciate your feedback and look forward to continuing to serve you."
Carolyn Wisely
April 24, 2025
"Selena, thank you so much for the care you showed for our concerns when I called the agency! When I finished talking to you, I remembered why we chose State Farm as our insurance carrier for all lines of our business, many years ago! Praying that you will be blessed always, for taking the time to bless our family by making me feel secure in knowing all things were going to be taken care of! Have a blessed day! 🙏"
"Thank you, Carolyn, for taking the time to share your feedback and for the perfect rating. It's wonderful to know that your experience with our agency met your expectations. Your support means a lot to us, and we're committed to continuing to provide you with the best service possible. If there's anything else we can assist you with, please feel free to reach out."
Felecha Archie
April 23, 2025
"I’ve had State Farm for years. Courtney has assisted me with my auto and homeowners policy on several different occasions. Each time she helped me, she has been very professional and courteous. I really appreciated the time she spent with me making sure I received the proper coverage. If you are in need of a change, contact Courtney with State Farm, she will be more than happy to assist in whatever your looking for in coverage for your home and auto😃"
"Thank you so much for sharing your experience with us. It's wonderful to hear that Courtney has been able to assist you with professionalism and courtesy. We're delighted to know that you feel well taken care of with your auto and homeowners policies. Your recommendation means a lot, and we're here to help whenever you need us."
Edwin Roach
April 9, 2025
"As always fast, friendly and professional. Courtney signed me up with Brian Burklow and State Farm way over 12 years ago. I have only had one claim in that time. My car was damaged by hail. State Farm responded quickly. The State Farm adjuster came out and made a fast fair assessment. Less than a week later I had a check in hand. Courtney as always been there for me with a smile that comes through the phone. When I retired and moved to Marble Falls I stayed with Burklow because of Courtney. When it comes to insurance I’ll stay with the people who’ve proven their dedication to satisfying the needs of their customers year after years. Thank you Courtney and Brian."
"Thank you, Edwin, for sharing your experience and for being a loyal customer for over 12 years. It's wonderful to hear that Courtney and our team have consistently provided you with fast, friendly, and professional service. We're glad that your claim process was smooth and efficient, and that you've felt supported throughout your time with us. Your trust and satisfaction mean a lot, and we're committed to continuing to meet your insurance needs. Thank you for choosing us and for your kind words about Courtney and Brian."
Jaci Davis
April 7, 2025
"I needed insurance basic liability insurance with an SR22. When I originally contacted this office Sylvia was the one that I was dealing with. I told her right off the bat that I needed an SR-22 because my license was suspended. Everywhere you read everybody I spoke with beforehand having to do with State farm said that this would not be an issue and an SR-22 could be obtained through State farm. Sylvia set up my policy and for two months they deducted money out of my bank account and then all the sudden I start get communications from Sylvia telling me that I never told her my license was suspended I never told her that I needed an SR22 and even though they had taken money and had made my policy concrete the underwriters weren't going to go for that. And in less than 2 months someone decided my policy was going to be canceled even after they took two months worth of payments from me. So now here I sit $200 later and no insurance and no SR22. When I questioned all of this Sylvia told me that I lied and that I never told her that I needed an SR22 and that I never told her that my license was suspended at the time the policy was being written. I had witnesses to my conversation with her before money was ever taken and before the policy was ever written. I'm not real sure why she decided to turn heel on me but now she's telling me that I won't get my refund of the money they already took even though they decided to cancel my policy not me. This is very poor business practices for any business but for somebody who needed insurance desperately to get my license back correct it's just devastating not to mention they took money and won't give it back so I can go get insurance with a more reputable company. I have never been treated so poorly I have never been treated with such disrespect calling me a liar and acting like she did nothing wrong. If you're dealing with Sylvia I feel very sorry for you and you might want to opt to deal with somebody else before she lies on you. And basically thanks for nothing State farm. They should honor a refund considering their customer service agent lied to everybody involved. I'm not sure if she did it because she gets commission for any policy that she writes I'm not sure how that works but I'm going to do everything I can to get my $200 back from State farm seems like a scam to me. I don't appreciate Sylvia calling me a liar and then acting like she doesn't want to have any further correspondence with me about any problem that I'm having about the situation. I would not recommend State farm to my worst enemy. I am a disabled widow with a child to take care of and for Sylvia to do whatever she could to get money out of me and then not give it back so I can get insurance somewhere else is deplorable behavior. I do not have one cent to spare so how am I supposed to go get insurance somewhere else? They've taken money from me and turned around and canceled my policy. Just terrible and untrustworthy behavior."
Francis Duran
February 20, 2025
"Brooklyn is the most rudest person in that office. She is always having an attitude against me."
Andrew Mulvey
December 21, 2024
"Canceled my policy and they never turned off the auto payment and continued to charge me."
David Hays
November 7, 2024
"The entire staff has consistently been professional, timely and courteous. They have made switching and updating policies a breeze. And a shout out to Courtney for fantastic customer service with a great sense of humor"
"Thank you so much for your kind words, David! We're delighted to hear that our team has provided you with professional and timely service. Courtney will be especially pleased to know her fantastic customer service and sense of humor made a positive impact. We appreciate your trust in us and look forward to continuing to serve you!"
Ronald Cronin
October 2, 2024
"As a first time customer of State Farm (ex Progressive), it was an absolute pleasure to talk with Courtney. She made me feel totally at ease and explained everything to me in detail! I am so happy to be part of the State Farm family!!!"
"Thank you so much for sharing your experience, Ronald! It's wonderful to hear that Courtney made you feel at ease and provided detailed explanations. We're delighted to have you as part of the State Farm family!"
Jeff Rosenthal
October 2, 2024
"10/02/2024 Update: Excellent, competent service continues! THANK YOU Courtney for all you do to make our insurance needs an easy event :) EXCELLENT, COMPETENT, ATTENTIVE staff! For the past four years, this State Farm office has been nothing shy of exceptional. And, because of that, I foresee a long relationship. FAST, complete and correct service today from Roya Ferguson compelled me to leave this FIVE STAR review. I have referred a few to Burklow State Farm and all have been as equally pleased :) THANK YOU Roya for your exceptional help today! 09/29/2022"
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Isis Daniels
August 23, 2024
"Rates keep going up but still the cheapest smh Courtny has always been a big help"
"Thanks for sharing your feedback, Isis! It's great to hear that Courtny has been a big help to you. We understand that rate changes can be frustrating, but we're glad to know you still find value in our services. If you ever have any questions or need further assistance, don't hesitate to reach out!"
Brandon Thain
July 16, 2024
"Awesome experience! They are so helpful and genuine. I’ve never had such a great time talking to an insurance company before."
"Thank you for the kind words, Brandon! We're thrilled to hear that you had an awesome experience with us. Our team takes pride in providing helpful and genuine service to all our customers. We appreciate your feedback and look forward to assisting you in the future."
Kimberly Cox
June 3, 2024
"Would not recommend. After having over 10 years it has gone down hill. Lack of communication."
"Kimberly, We are sorry that your request was not as timely as you expected it to me. When making a change like you did with your policies, that is made through our corporate office and can take time to process. We appreciate your business throughout the years and hope one day to win back your business. Thank you for the feedback and best wishes. "
Dusty Ware
April 26, 2024
"Shame on me-I’ve been with Courtney @Brian Burklow State Farm for 15-ish years -I think, and never left a review of any kind! It never matters what I need done, new binder, change billing info, fix a problem I caused, claims, or anything else I can message Courtney Crall and boom! It’s done. I could use the website but I’d rather deal with a human and she respects and honors that! Thank you Courtney for always handling my issues promptly and efficiently! Great work!"
"Thank you for the kind review and trusting our team with your Insurance needs."
Kim K
March 29, 2024
"Tammy took care of me and my daughter for car insurance and took care of all of our insurance needs. She made it easy to switch. I would definitely recommend."
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Abhijit Bhattacharyya
March 25, 2024
"I had great experience working with Tammy. Se thook time in explaining me all the details of both my auto and home insurance needs and the discounts she can give and was able to give me a rate which was substabtially lower than my current insurance. I would strongly recommend this agency."
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Nichole G
March 19, 2024
"I’ve been with Brian Burklow State Farm for years and I have zero complaints! They provide low rates and exceptional customer service. Tammy is the office manager and she has gone above and beyond to ensure that I receive quality customer service and support! 10/10 recommend!!!"
"It's fantastic to hear that you've had such a positive experience with Brian Burklow State Farm! Having low rates and exceptional customer service are definitely key factors in choosing an insurance provider, and it sounds like they've exceeded your expectations in both regards. Tammy's dedication to ensuring quality customer service is commendable, and it's great to hear that she's gone above and beyond to assist you. Thank you for sharing your recommendation!"