State Farm® Insurance Agent Brian Burklow

"She has been the best navigating a very complex situation regarding my auto insurance policies that encompasses multiple drivers and variable situations. She has been phenomenal with her expertise in the industry combined with her ability to adapt that skill set to our personal situation. This has resulted in an exceptional experience with her. I will say that not everyone in the office has provided this experience so if you come across this just ask for her and she will ensure u get not only the best experience but the best price!"

"Over the years I've considered shopping around and have done so, maybe once or twice but I keep it easy and stay with this State Farm office for myself and my family's needs. Courtney is a delight to work with and is always great at responding and answering any questions I have for myself or my parents. She's honest, kind and ensures you fully understand your policy. 10/10 reccomend"

"For me it's the agent that matters most, in my case I got a call with a quote which was double than Geico and I made my mind up thats who I'll get a car policy from.Till I recognized how nice Jesse was and what a customer service she provided. Knowing because I told her I will go with Geico she still answer my questions needless to say I told her I need you on my team and sign me up I'm paying double and staying with you. No she did not sell me on it I've made a desicion to be with them because of how our conversation went. Thank you Jesse!"

"Tracey is always a pleasure to work with. I just reinstated my policy with State Farm and I’ve worked with her several times. She’s always polite always has an answer to my question and giveshelpful tips."

"Jessie was really sweet, she had a very welcoming tone and made the process very easy! Highly recommend!"

"Fast and friendly service. Always pleasant to deal with and the staff takes care of your issues promptly.."

"Michelle went above and beyond her duty to make sure I understood my policy. Thank you Michelle."

"Courtney is always a pleasure to speak with. She is knowledgeable and prompt. I called today because I planned to go elsewhere for a quote, but Courtney and I found a way to save me money, thus canceling the need to seek coverage elsewhere. As I mentioned to her, I am not a fan of change, and I really prefer to stay with State Farm, especially since I've been with them for well over 10 years. I'm so glad that she and State Farm were able to meet my expectations."

"Courtney was really helpful in addressing my insurance needs. She really went out of her way to explain everything with my policy. Thank you Courtney"

"If you have ANY questions or need help with insurance in all forms Courtney is the person to talk to!!! She is very very good at her job and will help you with whatever insurance needs you have. She has helped me for years now and I have zero complaints!! Brian……Listen……Whatever you are paying her. Go ahead and bump it up. Courtney rocks!! 🤘"

"Selena, thank you so much for the care you showed for our concerns when I called the agency! When I finished talking to you, I remembered why we chose State Farm as our insurance carrier for all lines of our business, many years ago! Praying that you will be blessed always, for taking the time to bless our family by making me feel secure in knowing all things were going to be taken care of! Have a blessed day! 🙏"

"I’ve had State Farm for years. Courtney has assisted me with my auto and homeowners policy on several different occasions. Each time she helped me, she has been very professional and courteous. I really appreciated the time she spent with me making sure I received the proper coverage. If you are in need of a change, contact Courtney with State Farm, she will be more than happy to assist in whatever your looking for in coverage for your home and auto😃"

"As always fast, friendly and professional. Courtney signed me up with Brian Burklow and State Farm way over 12 years ago. I have only had one claim in that time. My car was damaged by hail. State Farm responded quickly. The State Farm adjuster came out and made a fast fair assessment. Less than a week later I had a check in hand. Courtney as always been there for me with a smile that comes through the phone. When I retired and moved to Marble Falls I stayed with Burklow because of Courtney. When it comes to insurance I’ll stay with the people who’ve proven their dedication to satisfying the needs of their customers year after years. Thank you Courtney and Brian."

"I needed insurance basic liability insurance with an SR22. When I originally contacted this office Sylvia was the one that I was dealing with. I told her right off the bat that I needed an SR-22 because my license was suspended. Everywhere you read everybody I spoke with beforehand having to do with State farm said that this would not be an issue and an SR-22 could be obtained through State farm. Sylvia set up my policy and for two months they deducted money out of my bank account and then all the sudden I start get communications from Sylvia telling me that I never told her my license was suspended I never told her that I needed an SR22 and even though they had taken money and had made my policy concrete the underwriters weren't going to go for that. And in less than 2 months someone decided my policy was going to be canceled even after they took two months worth of payments from me. So now here I sit $200 later and no insurance and no SR22. When I questioned all of this Sylvia told me that I lied and that I never told her that I needed an SR22 and that I never told her that my license was suspended at the time the policy was being written. I had witnesses to my conversation with her before money was ever taken and before the policy was ever written. I'm not real sure why she decided to turn heel on me but now she's telling me that I won't get my refund of the money they already took even though they decided to cancel my policy not me. This is very poor business practices for any business but for somebody who needed insurance desperately to get my license back correct it's just devastating not to mention they took money and won't give it back so I can go get insurance with a more reputable company. I have never been treated so poorly I have never been treated with such disrespect calling me a liar and acting like she did nothing wrong. If you're dealing with Sylvia I feel very sorry for you and you might want to opt to deal with somebody else before she lies on you. And basically thanks for nothing State farm. They should honor a refund considering their customer service agent lied to everybody involved. I'm not sure if she did it because she gets commission for any policy that she writes I'm not sure how that works but I'm going to do everything I can to get my $200 back from State farm seems like a scam to me. I don't appreciate Sylvia calling me a liar and then acting like she doesn't want to have any further correspondence with me about any problem that I'm having about the situation. I would not recommend State farm to my worst enemy. I am a disabled widow with a child to take care of and for Sylvia to do whatever she could to get money out of me and then not give it back so I can get insurance somewhere else is deplorable behavior. I do not have one cent to spare so how am I supposed to go get insurance somewhere else? They've taken money from me and turned around and canceled my policy. Just terrible and untrustworthy behavior."

"Brooklyn is the most rudest person in that office. She is always having an attitude against me."

"Canceled my policy and they never turned off the auto payment and continued to charge me."

"The entire staff has consistently been professional, timely and courteous. They have made switching and updating policies a breeze. And a shout out to Courtney for fantastic customer service with a great sense of humor"

"As a first time customer of State Farm (ex Progressive), it was an absolute pleasure to talk with Courtney. She made me feel totally at ease and explained everything to me in detail! I am so happy to be part of the State Farm family!!!"

"10/02/2024 Update: Excellent, competent service continues! THANK YOU Courtney for all you do to make our insurance needs an easy event :) EXCELLENT, COMPETENT, ATTENTIVE staff! For the past four years, this State Farm office has been nothing shy of exceptional. And, because of that, I foresee a long relationship. FAST, complete and correct service today from Roya Ferguson compelled me to leave this FIVE STAR review. I have referred a few to Burklow State Farm and all have been as equally pleased :) THANK YOU Roya for your exceptional help today! 09/29/2022"

"Rates keep going up but still the cheapest smh Courtny has always been a big help"

"Awesome experience! They are so helpful and genuine. I’ve never had such a great time talking to an insurance company before."

"Would not recommend. After having over 10 years it has gone down hill. Lack of communication."

"Shame on me-I’ve been with Courtney @Brian Burklow State Farm for 15-ish years -I think, and never left a review of any kind! It never matters what I need done, new binder, change billing info, fix a problem I caused, claims, or anything else I can message Courtney Crall and boom! It’s done. I could use the website but I’d rather deal with a human and she respects and honors that! Thank you Courtney for always handling my issues promptly and efficiently! Great work!"

"Tammy took care of me and my daughter for car insurance and took care of all of our insurance needs. She made it easy to switch. I would definitely recommend."

"I had great experience working with Tammy. Se thook time in explaining me all the details of both my auto and home insurance needs and the discounts she can give and was able to give me a rate which was substabtially lower than my current insurance. I would strongly recommend this agency."